Aetheria Systems · Atlanta, GA · SDVOSB
Your contact center, answered from your systems of record.
We build the voice AI and integration layer on Amazon Connect and Salesforce. Three things we built and run: one you can call, one you can buy, one you can use today.
What you're watching: a live call inside Salesforce Service Cloud Voice on Amazon Connect, with real-time transcript and agent assist. Recorded by us, unedited.
Salesforce voice agent
Your Salesforce data can answer the phone.
A public demo line. Call it and a conversational AI agent on Amazon Connect identifies you, pulls your records from Salesforce through deterministic MCP tools, and speaks the answer. Five numbers, five different callers, every answer built in code from real data.
How it's built and how to try it →
sfdemo.aetheria.systems: Your Salesforce data can answer the phone.
Civitae Voice
AI dispatch for 911 non-emergency calls.
Our product for public safety answering points. An AI agent takes the noise complaints, parking calls, and status questions off dispatchers' screens, files the case, and transfers when a human is needed. Month to month, no setup fee, CAD integrations shared across every agency.
How it's built and how to try it →
civitae.io homepage: Every PSAP in America is solving the same problems alone.
CX Advocate and The Right Order
Most modernization fails because the right technology is bought in the wrong order.
The Contact Center Evolution Model: five levels, each earned by what your operation can do rather than what it owns. A book, a free maturity diagnostic, cost calculators, and a weekly newsletter. CX Advocate is a service of Aetheria Systems.
How it's built and how to try it →
cxadvocate.com homepage: Most contact center modernization fails because organizations buy the right technology in the wrong order.
Who builds it
Kurt Hamm
Founder and principal
Twenty-five years as CIO, state-agency CAO, and strategist at Deloitte, TTEC Digital, and Slalom. Every engagement is led personally.
Tell us what's between your systems.
Thirty minutes with the principal. We'll tell you if we're the right fit, and if we're not, who is.